Listen, before anyone gets their feelings hurt, I have no doubt that Microsoft’s new Mango-powered Windows Phone 7 is a great device. That’s right, great. Just like the the Zune was/is.
Wait — I don’t actually know if the Zune is all that great. I’ve actually never gotten around to checking it out, nor have I been bombarded by media related to its features and user-friendliness and the like. And, ultimately, I guess that’s a big part of Microsoft’s problem.